Sic Bo VIP Commitment
Sic Bo VIP believes that online betting should be an enjoyable form of entertainment — not a source of stress. This page outlines our commitment, the control tools we provide, and practical guidance to help you play responsibly at all times.
If you feel that your betting activity is starting to affect your daily life, finances or relationships, please use the self-control tools we provide or contact our support team right away. You are not alone.
Manage My Account LimitsOur Position
At sic bo VIP, we don't just provide a platform to bet on the Malaysia Super League, EPL, badminton, e-sports, or to play blackjack, baccarat, live sic bo, slots or lottery. We also take our responsibility toward the wellbeing of every member who trusts our platform very seriously. Responsible gaming is not merely a marketing slogan or a licensing obligation for us — it is a core value that shapes how we design our products, train our support team and engage with every member, every day.
Here is the truth about betting: for most people, it is an enjoyable form of entertainment. Watching a JDT vs Selangor FC match with a small wager on the line, playing a few rounds of blackjack over the weekend, or trying your luck on your favourite slots — all of these can be fun, harmless experiences when done the right way. Problems arise when the line between entertainment and addiction starts to blur. Sic bo VIP is here to make sure that line stays clear and firmly in your hands.
Research shows that problem gambling typically develops slowly and without the person realising it. It often starts with a big win that brings a rush of euphoria, followed by attempts to chase increasingly larger losses, and eventually a pattern of betting that is no longer within the person's control. Sic Bo VIP uses a combination of early detection technology and easy-to-use control tools to help members recognise and address these signs before they become a serious problem.
We also understand that Malaysian users come from diverse backgrounds with different financial circumstances. What feels like a small amount to one person may be very significant to another. That is why our deposit limit tool lets you set highly specific limits based on your own budget — not limits predetermined by the platform. You know your financial situation best, and we respect that.
One thing that is often overlooked is the value of time. Time spent betting is time taken away from other parts of your life — family, work, sleep, hobbies. Sic Bo VIP provides a session time limit tool to help ensure betting does not take up more of your time than you planned. A time limit alert will notify you once you have played for the duration you set yourself, giving you a moment to pause and decide whether to continue or take a break.
Ultimately, sic bo VIP wants every member who logs out after a gaming session to feel that they had a good time, within the limits they set, with no regrets. That is the standard we strive for every day in the context of responsible gaming.
Self-Control Tools
All of these tools are available free of charge to every sic bo VIP member and can be activated through your account settings at any time without needing to contact support.
Set a maximum amount you can deposit per day, week or month. Once the limit is reached, any further deposit attempts will be automatically blocked until the limit period resets. Limits can be reduced immediately; increases require a 7-day waiting period before taking effect.
Set a maximum loss amount you are comfortable with over a given period. Once your cumulative losses for that period reach the limit you have set, the sic bo VIP platform will restrict your access to games until the limit period resets. This is a highly effective tool for keeping your budget in check.
Set a session time limit anywhere from 30 minutes to 8 hours. When the limit is reached, you will receive an in-platform notification and be prompted to confirm whether you want to continue or stop. This keeps you aware of how long you have been playing and ensures every decision is a conscious one, not made on autopilot.
Activate a cool-off period ranging from 24 hours to 6 weeks. During this time, your account will be blocked from all betting activity. You can still log in to check your balance and make withdrawals, but deposits and gameplay will not be available. A cool-off period cannot be cancelled before it expires and takes effect within 24 hours.
For more serious situations, the self-exclusion option allows you to fully suspend your account for 1 to 12 months, or permanently. Requests are processed within 24 hours, cannot be reversed before the period ends, and involve a complete block from all games and deposits. Any remaining balance will be returned through the standard process.
Access a detailed report of your betting activity — total deposits, withdrawals, winnings, losses, and play time over any period you choose. This level of transparency gives you a clear, honest picture of your gaming habits and helps you make more informed decisions about how you want to proceed.
Check Yourself
Answer the following questions honestly. If you answer "yes" to three or more, we encourage you to use our self-control tools or reach out to our support team for a conversation.
If you answered "yes" to 1–2 questions: stay alert and monitor your habits. Consider setting a deposit or session time limit. If 3–4 questions: we strongly encourage you to activate a cool-off period and speak with our support team. If 5 or more questions: please use the self-exclusion option and seek professional support. You deserve help and you don't have to go through this alone.
Spot the Signs Early
Problem gambling rarely happens overnight. It tends to develop gradually, and the early signs are often dismissed because we naturally tend to justify our own behaviour. Recognising these signs early can prevent much bigger problems down the line.
If you or someone you care about is showing the signs listed here, please take action immediately. The sooner action is taken, the easier it is to get back on track.
The sic bo VIP support team is trained to handle responsible gambling conversations with empathy and without judgement. Reach us via 24/7 live chat — your conversation is completely confidential.
Step-by-Step Guide
All responsible gambling controls are accessible directly from your account in under two minutes.
Visit sicbo-vip.com and log in with your username and password. Make sure you access the platform through the official link only, for the security of your account. If you have forgotten your password, use the "Forgot Password" function on the login page.
Once logged in, click your profile icon at the top right of the platform. From the menu that appears, select "Account Settings" or "My Profile". You will see several tabs including Personal Information, Security, and Responsible Gambling.
Under the Responsible Gaming tab, you will find all available control tools — deposit limits, loss limits, session time limits, cool-off periods and self-exclusion. Each tool includes a brief explanation of how it works.
Enter your preferred limit value for each category. You could, for example, set a daily deposit limit of RM 100 or a 2-hour session time limit. Think carefully about the budget and time you are comfortable allocating to betting entertainment before setting these values. Limits can be decreased immediately; increasing a limit requires a 7-day waiting period.
Once you have entered your limit value, click the "Save" or "Activate" button. You may be asked to verify via an OTP code sent to your registered phone number — this is a security step to ensure only you can change your account limit settings. Once verified, the limit takes effect immediately for decreases, or within 7 days for increases.
The limits you set today may need to be revisited over time as your financial situation or gaming habits change. Sic Bo VIP encourages you to review your responsible gambling settings at least once a month. If you feel any limit needs to be lowered further, do not put it off — do it now.
Deposit Limit Guide
This is a general recommendation only. The right limit depends entirely on your personal financial situation. A simple rule of thumb: do not allocate more than 5% of your monthly disposable income to betting entertainment.
Help & Support
Sic Bo VIP offers several support channels for members who need help with responsible gambling. All conversations are confidential and completely non-judgmental.
The sic bo VIP support team is trained in responsible gaming and is ready to assist you at any time via in-platform live chat. Average response time is under two minutes. If you're not sure where to start, simply type "I need help with my account limits" and our team will walk you through it.
Response < 2 minutesFor issues that require a more in-depth discussion or written documentation, you may contact the sic bo VIP responsible gambling team by email at support@sicbo-vip.com. Please indicate in the subject line that your message relates to responsible gambling so it reaches the right team. Response time is within 24 working hours.
Confidential & PrivateVIP Gold, Platinum, and Diamond members have access to a dedicated personal account manager who can assist with activating self-control tools, discussing concerns about gaming habits, or processing a self-exclusion request directly. Your account manager is specifically trained to handle these conversations with genuine empathy.
VIP members onlyBeyond sic bo VIP's internal support, we encourage members facing gambling-related difficulties to seek professional help. Talian Kasih 15999 is a 24-hour counselling service run by the Department of Social Welfare Malaysia (JKM), available free of charge for a range of issues including addiction. Government hospitals throughout Malaysia also offer psychiatric and counselling services that can help. You deserve professional support, and reaching out for it is a sign of strength, not weakness.
For more information on platform policies, please read Terms & Conditions and Privacy Policy us.
Platform Commitments
Responsible gambling at sic bo VIP goes beyond simply providing tools and leaving members to manage on their own. We take a more active approach to protecting our members' wellbeing. Here are some of the proactive measures we continuously implement behind the scenes.
Sic Bo VIP's early detection system continuously monitors member gameplay patterns. It is designed to identify behaviours that may indicate problem gambling — such as a sudden increase in deposit frequency, progressively longer session durations, repeated loss-chasing patterns, or significant changes in bet sizes. When such patterns are detected, our responsible gambling team will reach out to the member personally to offer support and inform them of the available control tools. This is not about restricting your activity — it is our way of showing that we care.
We also run regular responsible gambling awareness campaigns through in-platform communications and email. These include reminders about limits you have set yourself, updates on new tools we have launched, and articles on how to recognise problem gambling. We believe education is one of the most effective ways to prevent issues before they arise.
Staff training is another vital component of sic bo VIP's responsible gaming programme. Every member of our customer support team undergoes dedicated training on how to identify members who may need assistance, how to approach responsible gaming conversations with empathy and without judgement, and how to direct members to the right support resources. This training is updated regularly in line with industry best practices.
For new sic bo VIP members, our onboarding programme explicitly introduces responsible gaming tools and encourages them to set limits before starting their very first betting session. We believe good habits are easiest to build from the beginning. By setting limits upfront, you won't need to rely on willpower in the heat of the moment — because the system already helps you enforce the rational decisions you made with a clear head.
A Trusted Platform
FAQ
Play Smart, Enjoy Fully
Starting on the right foot makes all the difference. Create a free account, set your deposit and session time limits, then enjoy betting on Malaysia Super League, EPL, blackjack, baccarat, slots and more on a licensed, secure platform that genuinely cares about your wellbeing.
Must be 18 years or older. Betting can be addictive. Please play within your means.